Frequently Asked Questions

Our Frequently Asked Questions page provides valuable insights into our lawn care packages, seasonal services, and property maintenance options. Along with answers to common questions, you’ll also find essential terms and conditions, ensuring transparency in all our services. This page is designed to give you a clear understanding of our policies and help you make informed decisions for your property’s care.

What towns do you service?

We serve Morris County, NJ, and the surrounding areas. If you’re unsure whether we service your location, feel free to reach out, and we’ll be happy to confirm availability for your property.

How do I get a quote?

You can request a free quote by filling out the request form our request form on our contact page, or by giving us a call. We’ll gather details about your property and services needed to provide you with a customized estimate.

Are you licensed and insured?

Absolutely. We are fully licensed and insured in both landscaping and pest control services, giving you peace of mind knowing your property is in professional hands.

What kinds of payment do you accept?

We accept all major credit cards, checks, and online payments through our secure payment portal. For added convenience, we also offer flexible payment plans for our bundled packages.

Are your pest treatments safe for kids and pets? And do you have organic options?

Yes, our pest treatments are safe for both kids and pets. We use EPA-approved products and follow strict safety guidelines to ensure minimal risk. We recommend keeping children and pets off treated areas until the product has dried, typically within 1-2 hours. Additionally, we do offer some organic options for pest control, though not all treatments are available in an organic form. We can discuss the best options for your property based on your needs.

I’m not seeing an improvement after a visit, when can I expect to see results?

For pest control services, you should notice a reduction in pest activity within a a day or two of each treatment. Lawn maintenance services, such as mowing and cleanups, will show immediate improvements. However, for our lawn care and plant health care programs, results are more gradual. It will take multiple applications over time to see significant changes as your lawn or plants respond to the treatments. Patience and consistent care are essential for achieving optimal long-term results.

Do you provide on-demand service or only scheduled visits?

We offer both. For ongoing care, we recommend scheduled visits to ensure your property is maintained consistently. However, we also provide on-demand services for specific needs such as emergency pest control or debris cleanup.

What are the benefits of your programs?

Our programs offer comprehensive care for your property, combining landscaping, pest control, and other services to keep your outdoor space healthy and beautiful. By bundling services, you get a more convenient and cost-effective solution tailored to your property’s needs.

Terms and Conditions

By accepting a quote from Jersey Worms that includes one of our programs or bundles, you agree to the terms outlined in this Service Contract. Programs renew automatically each year unless terminated by either party as specified below. Payment is due within 30 days of service completion. Late payments may result in suspension or cancellation of services, and any outstanding balances will remain due even after termination.

Program Effectiveness and Continuity
Our programs are designed to provide ongoing care for optimal results. Individual treatments address specific issues but are not permanent solutions. Consistency is crucial; discontinuing or skipping services may reduce effectiveness, leading to recurring or worsening issues.

Cancellation Policy
Customers may cancel their program at any time with 30 days’ written notice. Cancellation requests made after renewal or during the active service period will be reviewed case-by-case. Services rendered before cancellation will be charged at individual rates, not discounted program rates. Any outstanding balances must be paid upon termination.

Jersey Worms reserves the right to recover costs for discounts or materials provided prior to early cancellation. Refunds for prepaid services are only issued with written agreement.

Termination Due to Non-Payment or Policy Violation
If services are terminated due to non-payment or violation of terms, clients may be charged additional costs for program reinstatement or damages resulting from service interruptions.

Service Outcomes
While we use effective, environmentally friendly materials to maintain your property to the highest standards, factors beyond our control may impact results. Jersey Worms is not liable for outcomes caused by these external factors. Additional services for repairs or corrections can be arranged at agreed-upon costs.

Thank you for choosing Jersey Worms. We are committed to delivering top-quality service and look forward to working with you to maintain your property in the best condition possible.

Privacy Policy

At Jersey Worms, we value and respect your privacy. This Privacy Policy outlines the types of information we collect, why we collect it, how it is used, and the steps you can take to manage or remove your information from our system.

Information We Collect
We may collect the following types of customer information:

Personal Information: Name, address, phone number, email address, and property details.
Service-Related Information: Service preferences, quotes, billing information, and payment history.
Communication Data: Responses to surveys, inquiries, or other interactions with our team.

Why We Collect This Information
We collect this information to:

Provide and manage the services you request.
Ensure accurate scheduling, billing, and service delivery.
Communicate important updates, promotions, and service reminders.
Improve our services and customer experience through feedback.

How We Use Your Information

Your information is used strictly for the purposes outlined above. Specifically:

To create and manage your service account.
To send invoices, service notifications, and other relevant communications.
To improve our marketing efforts and provide tailored offers or recommendations.
To comply with legal requirements and resolve disputes if necessary.

How We Protect Your Information
Jersey Worms employs industry-standard security measures to safeguard your personal information from unauthorized access, alteration, or misuse. However, no system can guarantee complete security, and we encourage you to take precautions to protect your information.

Opting Out of Communications
You may opt out of non-essential communications (e.g., promotional emails) at any time by:

Following the “unsubscribe” link in our emails.
Reply “STOP’ to our text messages
Contacting our office directly via phone or email to update your communication preferences.

Requesting Information Removal
You may request the removal of your information from our system by contacting our office at 973-370-2120

Upon receiving your request, we will:

Confirm the request to verify your identity.
Remove your information, except where retention is required for legal or operational purposes (e.g., for billing records or dispute resolution).

Third-Party Sharing
We do not sell, rent, or share your personal information with third parties except when required to provide services (e.g., payment processors) or by law. In such cases, we ensure that third parties adhere to strict data protection standards.

Updates to This Policy
Jersey Worms reserves the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Customers will be notified of significant changes through email or website announcements.

Contact Us
For questions about this Privacy Policy or to manage your personal information, please contact us at:
Email: [email protected]
Phone: 973-370-2120

Thank you for trusting Jersey Worms. We are committed to protecting your privacy while providing the highest level of service.